Return Policy

GardenLio — Contact Us & Return Policy

Your satisfaction matters at GardenLio. We want every gardening tool you purchase to feel like the right fit for your garden and your routine. If it doesn’t, our support team is ready to help.

How to Get in Touch

For returns, questions, or after-sales support, contact us within 14 days of receiving your order.

service@GardenLio.com
+86 19999519467

Please include your order number to help us assist you faster.

Returns Made Easy

After reviewing your request, we’ll email you return instructions tailored to your situation.

To qualify for a return:

  • Products must be unused and undamaged

  • Packaging must be complete and original

  • A trackable return service is strongly recommended

Return Address

1155 S HAVANA ST UNIT 1
AURORA, CO 80012
United States

Refund Timeline

  • Refunds are issued via PayPal

  • Typically processed within 3 business days after inspection

  • In rare cases, processing may take up to 14 days

Please note: shipping fees are not refunded unless the return is due to a GardenLio mistake.

Order Cancellation Policy

  • Orders can be cancelled within 2 hours of placement

  • Once shipped, orders must be delivered before a return can be initiated

Additional Information

Damaged or Faulty Items
Notify us within 14 days. We’ll cover return shipping and offer a replacement or refund.

Wrong Product Delivered
We’ll arrange return shipping and send the correct item at no extra cost.

Delivery Issues
If your package is delayed or missing, we’ll assist with courier investigations.

Personalized Products
Returns are not accepted unless the item arrives damaged or incorrect.

Clearance & Sale Items
May be marked as non-returnable on the product page.